CRICKET BAT PURCHASE WARRANTY
A Cricket bat warranty is a goodwill agreement offered by all bat manufacturers to repair or replace a bat that has suffered damage believed not to be the fault of the Customer. Kingsgrove Sports supports all genuine Warranties.Warranty decisions are entirely at the discretion of the manufacturer.
All bats sold by Kingsgrove Sports receive a 12 month Warranty provided by the manufacturer. Replacement bats will have a maximum of 6 months warranty (from the time of replacment) except where the original bat is less than six months old.
Bats will deteriorate even without use due to natural drying out in the willow.
A Bat will not be replaced due to handle break, edge or surface cracking but will be repaired under Warranty only in the first season of use.
Bats over 12 months old, from date of purchase, will be considered entirely at the manufacturers discretion. There is no definite time that a Cricket Bat will last. The bat will deteriorate with use on the field and against bowling machine balls. It is recomended that you do not use a new bat against a bowling machine. Care for and maintain your bat to extened it's life.
Please retain proof of purchase.
Guide to Warranty conditions for cost free repair or replacement of bats
- None caused by dampness and swelling of toe
- None on edge and toe cracks caused by inaccurate play
- None to due to heat damage
- None due to over oiling
- None due to insufficient preparation
Principal Causes of Damage
- Inaccurate Play
- Unprotected Bat
- Cheap hard balls
- Dampness in toe/blade
- Severe edging
- Yorkers Hitting toe
- Bowling machine balls
For information regarding Warranty for overseas customers please follow the link: Overseas Bat Purchase Warranty
Australian Consumer Law states that We the retailer are not required to provide a refund or a replacement if you simply change your mind but we will offer you store credit.
You are able to choose a refund or exchange if an item has a major problem. This is when an item:
- Has an issue that would have stopped someone from buying the item if they knew about it
- is unsafe
- is significantly different from the sample or description
- doesn't do what we said it would, or what you asked for & can't easily be fixed
If the problem is not major, we will repair the item in a timley manner. if it is not repaired in a reasonable time you can choose a refund or repalacement.
Please keep your proof of purchase - eg. your receipt
Warranty cover begins from the Date of Purchase
Industry Standard Warranty periods & cover:
|Product Type||Warranty Period||Warranty Cover|
|Bat||12 Months||Handle Breakage. Split Cleft. Large Shoulder Crack|
|Protective||6 Months||Split Seam or Stiching|
|Bags||6 Months||Split seam or Stitching. Faulty Zipper. Faulty Wheel|
|Shoes||6 Months||Split seam or stiytching. Spike Blow out. Seperation of sole|
|Helmets||6 Months||Size adjuster dial Breakage. Helmet will not be replace due to any damage caused by ball impact.|