Not sure about ordering online from www.kingsgrovesports.com.au ? Well why not see what our customers have had to say about our service.
OUR MISSION :
"For our online business to mirror the type of good old fashioned service that has been driving our business for over 30 years"
Sent: Tuesday, 16 October 2010
Your dad's got good taste in willow!
Glad i trusted his choice instead of the one i was going to get
That bat is an absolute gun! screamed to a century today, hitting balls over pavilions and over 40m high trees on the boundary
Very happy with my first Gray Nic :)
Sent: Tuesday, 27 April 2010
I'm not sure if you remember me and my son Kristan, we live in London and you've done a few training sessions with Kristan on trips home.
Last December, we bought him a new Kookaburra bat which unfortunately snapped in the nets before it even got to a game. The bat has now been replaced and I just wanted to let you know what a great job Jody did in helping get everything sorted out. He handled everything very professionally and quickly, the bat being replaced in about two weeks. Jody has been easy to deal with and nothing seemed a problem to him. I've thanked Jody personally but I think its nice if others are aware of a job well done. All the Best
Sent: Sunday, 25 April 2010
Just wanted to send a note to thank Harry and Yourself for the promotion and support that you bring to Winter Cricket. I was at Bankstown Sports Club for the Season Launch, and listening to Harry reminded me why I still come back to Kingsgrove Sports to get all my gear and now my nephews. My Grandfather brought me to your store at age 13 around 25 years ago to purchase my 1st bat(a Symonds Super Tusker), which I still proudly own and use. I am proud to say that I have carried on the tradition by purchasing my nephews 1st real bat last season, and have since fully kitted him up.
We use your facility often, either privately or with the team I coach at Marrickville. Parents and coaches from other teams at Marrickville have cottoned on and I know that they now use your facilities to benefit their boy's, as my boy's have definetly found using the nets, private coaches and bowling machines.
I am often asked for advice on the purchase of boy's 1st pieces of Kit. I tell them as a sporting enthusiast I check out the sporting equipment everywhere. If you are serious about your cricket their is only one place to go KINSGROVE SPORTS. I ask people to look at how the store is managed and stocked, and instead of bats being thrown together on racks, each bat at Kingsgrove has its own slot. It's is this attention to detail that has set KINGSGROVE SPORTS apart from all of the large chain sports stores.
I could go on about the Quality of the Cricket Museum, or to be able to speak to the Boss which is a joy itself, but I fear I would run out of room.
Please thank Harry for his speech as it embodied what Cricket and Kingsgrove Sports is about. And look forward to continuing our association with both the Store and the Academy for a long time to come.
Sent: Tuesday, 10 April 2010
Thank you for being so prompt!
The cricket balls are a birthday gift for my husband, Peter. We have recently found out that he is a great, great, great grandson of founder of Duke Cricket balls and cricketing equipment through doing his family history. I was so pleased to be able to purchase the balls as a surprise for him on his birthday.
I do a lot of shopping via the internet and found your site to be very user friendly, and so very fast! Thanks again Annie
Sent: Saturday, 29 September 2007 10:09 PM
I have received the goods today. I am speechless. This is the greatest bat I have ever seen in my life. Better than the Kahuna which was my previous favourite that I also received from yourselves. I just want to give the biggest thank you ever to the both of you and just to let you know you have one over the moon customer here. This is one amazing product and I can't wait to come back to you guys next season for more. The gloves are also out of this world. Also if you ever want to put my comments then please go ahead and if you guys ever open over here in England, I know thousands of people will be really happy for it. Many Thanks again and let me know when you update the customer of the month. I've loved being part of the kinsgrove experience and look forward to dealing with you all again.
Mud Baig, UK
Sent: Friday, 3 August 2007 8:05 PM
Hi Hamish My god what a great service your company provides AGAIN...... I really think you should consider opening a store in Canberra.. The cricket shoes arrived this morning...Please thank the Newcastle store for me as well... Thanks once again..
Sent: Tuesday, 24 July 2007 9:08 PM
Hi Hamish. Thanks again, the gloves arrived and all is perfect. You have really made our lives much easier. You put the fun back into shopping for our sports kids. We truly are genuinely grateful. It is a shame we are all so busy these days and aren't surprised much anymore and we just come to expect the retail service has lessened. You surprised us with an old fashioned attention to detail and fine service we have long forgotten. Congratulations for standing out in the retail crowd. Your loyal customer Kaylene. Talk to you soon Hamish. Take care
Sent: Wednesday, 25 July 2007 4:54 PM
Thank you for the prompt service - I only placed the order this morning and it has already been dispatched! Absolutely brilliant service ! A big thank you to yourself and all the staff at KSC for the most pleasant online shopping experience I've had. Good luck for this season.Regards, Ryan Murro
Sent: Friday, 8 June 2007 1:16 AM
Dear Mr. Solomons, I received articles yesterday. Thank you for sending these immediately. I had a go of the bat for the first time. I liked it very much. I appreciate your business and wish to thank you for your kindness. Thank you very much. Sincerely,
Chiaki Hatahara, Japan
Sent: Tuesday, 8 May 2007 8:15 PM
Thank you. Very prompt service. As a Customer Service Manager I am very impressed with your service Cheers
Sent: Friday, 9 March 2007 4:27 PM
That's awesome Hamish, thanks for that. Great customer service and one of the reasons I love shopping through you guys. Much appreciated. Nik
Sent: Wednesday, 28 February 2007 6:11 AM
hi hamish, just a quick e-mail to inform you my cricket equipment has arrived order 3609 27/2/2007, once again i would like to say thank you very much for all your help with my order. and i will certainly be using kingsgrove sports again. many thanks Christian Phillips, UK
p.s good luck for the world cup.
Sent: Wednesday, 7 February 2007 9:35 AM
Good morning Hamish. Would just like to thank you again. The bat was received on Monday and he absolutely adores it. Your catalogues will be handed out this Thursday along with a special thanks. Many thanks again and hope to be dealing with you again. Regards, on behalf of Boronia Cricket Club Jay Windross
Sent: Wednesday, 31 January 2007 7:21 AM
Thanks for all your help. My 10 year old will be over the moon! We are going to St. Kitts to watch Scotland in the World Cup in March where hopefully they will put up more of a fight against the Aussies than our southern neigbours have managed over the last few months! The said 10 year old is Brett Lee daft and will no doubt take the bat across with him to get autographed by Mr Lee and hopefully a few of your other stars too! He goes on at me about the Genesis bat all the time and makes me look at the picture of it in your Kingsgrove catalogue every night before he goes to sleep! He has no idea that one is being brought back for him! Many thanks again. All the best Andy Macpherson, Scotland
Sent: Sunday, 14 January 2007 7:01 AM
Dear Mr Solomans, Thank you for your prompt delivery, i was not expecting to see my boots in time for play on Saturday but was pleasantly surprised to find them in the mail. Thanks again, i will be sure to recommend your prompt and easy service to all my friends and fellow cricketers over here in N.Z.
Cam Harris, New Zealand
Sent: Wednesday, 20 December 2006 11:23 PM
Thank you, the parcel arrived today in plenty of time for christmas. Thanks for the great customer service and prompt delivery.
Sent: Tuesday, 19 December 2006 12:32 PM
Thanks !, Your internet service is brilliant. Merry Christmas. Regards, Steve Anderson
Sent: Saturday, 9 December 2006 6:23 AM
Dear Hamish, Your customer service is outstanding. I have ordered cricket products from you twice and I have received quality products in excellent condition both times. I received both products within a week, which is much quicker than some of the stores I have ordered from here in the U.S. I will continue to recommend your store to friends and I myself will definitely continue to shop from your internet service.
Thank You and Happy Holidays, Andrew Ulwelling, Orange County, California
Sent: Wednesday, 6 December 2006 7:22 AM
Hi Hamish, Just wanted to say that the cricket kit arrived yesterday and we are very happy with it. Thank you so much for your help and willingness to go that extra bit for us. We wont be returning it as we are more than happy. Thanks again,
Sent: Friday, 20 October 2006 7:59 PM
Thank you heaps it got here in very very good condition and i love all of it. The bat is the best bat i have ever had and it was very cheap for how good it is. I cant wait to use my new gear in a cricket match. Thankyou Very Very Much!!!
Sent: Wednesday, 19 July 2005 4:09 AM
Thank you ,it is a pleasure dealing with people that are at a high standard .The web site is clear and the order forms are great please keep up the good work and communications.
Sent: Wednesday, 2 March 2005 4:09 AM
Hi Hamish The bat has just arrived and is exactly as i thought it would. The pick up and balance are perfect. Many thanks for this.
Paul Humphreys, UK