Ordering Information
General
All transactions are carried out in Australian dollars with your final bill being determined by the exchange rate used by your credit card provider. With effect from 1st January 2008, there will be a surcharge of 3% on all payments made by The AMERICAN EXPRESS Card to cover the fees applied by the bank.
Orders from Outside Australia - Export Prices
Product prices sold via Kingsgrove Sports Centre Online Shop may vary between countries due to market conditions between Australia and those countries. All prices are in Australian dollars. Please note, your credit card will only be charged at the point when the order is ready to leave, not when you complete the ordering process. Prices will still be shown as the local Australian price on your order but overseas customers will actually be manually charged the GST free EXPORT price when the order is ready to be posted.
Currency
Transactions via Kingsgrove Sports Centre Online Shop are carried out in Australian dollars and processed through the international banking system. International orders are charged in Australian dollars at the exchange rate of the day. Your final bill will be determined by the exchange rate applied by your credit card company at the time the charge is recorded, plus any fees applied by your credit card provider. For an indication of how other currencies convert to Australian dollars or another currency, use our online currency converter. These rates are indicative only. Due to the restrictions of the international banking network we are unable to offer multi-currency transactions at this time.
Currency Converter - http://www.xe.net/ucc/
Delivery
Shipping details must include a street address and daytime telephone number. Your order cannot be dispatched if these details are missing.
Delivery Charges
For all local orders a standard freight charge of $10.00 will show on your order. Please note that extra bulky items will incur the required charges from our delivery agent. We will of course pre warn you of any extra postage costs on top of the standard $10.00 charge. Area's other than the Eastern states of Australia may incur a higher charge fro freight depending on the bulk of the order. We shall endeavour to contact you if the charges are higher than the standard $10.00
International delivery
For orders placed from outside Australia, international freight charges will apply. Overseas deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of the customer. Customs restrictions may also apply.
FOR MORE INFORMATION PLEASE CLICK HERE - FAQ's PAGE
Australian Orders
All orders placed within Australia, and / or for delivery within Australia are subject to GST. All prices are GST inclusive. Most standard size parcels will be charged $10.00
Order Notification
Upon receipt of your order the Kingsgrove Sports Centre will issue you with an email notification shortly afterwards.
Dispatch
Orders are dispatched from Kingsgrove Sports Centre during normal business hours.
Product Availability
Some products in the Kingsgrove Sports Centre Online Shop may sell out at the time of ordering. If so we will inform you by e-mail with further options. We try our best to keep our site updated but with 900 products in our range and four stores this can prove to be logistically challenging. Some items though sold out may yet be available from our suppliers in which case we will do our best to obtain the item for you. You are not charged until the item(s) is ready to be posted. For instore customers it is always best to ring and check the stock availability of the items you wish to purchase before travelling to the intended shop you wish to make the purchase at. All store phone numbers can be viewed at our OUTLETS PAGE.
Returns (or Warranties)
If for any reason you are not satisfied with your purchase, please return it with your receipt within 30 days of receival for an exchange. Unfortunately delivery and handling charges are not refundable.
Complaints
Kingsgrove Sports Centre has a formal complaints procedure and any complaints should be emailed to hamish@kingsgrovesports.com.au. A reply will be sent notifying you of what action is being taken and when it will be resolved.
Collecting Information
Personal information, such as your name and e-mail address, is collected only to record and process your order, and, to send you out newsletters, to keep you informed of new product releases and events at our Stores etc. Our Web site logs are not personally identifiable and we make no attempt to link them with the individuals that actually browsed the site.
Online Transactions
If you place orders on this site, information including your credit card number and contact information is of necessity collected. This information is used solely to record and fulfil your order.
Security
Personal information provided to Kingsgrove Sports Centre Online Shop is encoded using Secure Sockets Layer (SSL) technology, a powerful encryption protocol that protects data as it travels over the Internet. Credit card transactions are processed using the secure EFTPOS network. For enhanced security, we recommend using either Netscape Navigator or Microsoft Internet Explorer version 4.0 or higher, both of which enable SSL. Make sure to set your browser's preferences to accept cookies and enable JavaScript.
Disclaimer
Management reserves the right to change or alter prices quoted in the online store due to currency flucuations or human / printing error (as well as Typo's). We we will attempt to maintain all prices published on this website through to the following season prices are subject to change without notice. Due to space, restrictions or trade decisions certain items may not be displayed in the site or all of our stores. However orders can be taken and forwarded through available outlets.
Shoe Sizing
Please note that in Australia we go by US sizing. This will apply to all shoes sold via our online store unless otherwise individually listed on the product page of that item.
Overseas Bat Purchase - Warranties
This policy states that if a bat breaks within the first season of use, if repairable, will be repaired under warranty and if deemed by the manufacturer as not repairable, then the bat will be replaced. Bats for our overseas customers can be inspected for warranty by manufacturers using two methods. 1) Initially we can inspect photographic evidence which can be sent by email or post. Or 2) You can post the bat back to us (at customers cost). For any bats that are repaired or replaced, expense of postage back will be met in half by Kingsgrove Sports Centre and the other half by the customer. Please rest assured that we will look after customers to the end and provide you with an after service second to none. The chance of your bat having problems is very minute but it can happen. For further details please email us.